Mixed in with the sweet smell of roses in the air is the sweet smell of victory. This victory was brought on to us by a shiny new certificate on the Rideau Florist’s wall which proudly states “BBB accredited”. For those of you who will walk into the shop and stare at the beautiful document wondering what it all means, I will explain what BBB is.
Better Business Bureau (or BBB) gathers information from all businesses, reporting it back to consumers to make sure that the latter get the best service possible. The ratings will bring you back to your High School days – they go from A+ to F, and take into account many things. For example, a younger business like us has an A- because we haven’t been open for long. Other things BBB considers are complaints and their resolutions – how fast a issue was resolved and whether it was resolved well (if at all).
Now, what does it mean to be accredited?
If a business has been accredited by the BBB, it means the BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.
To sum it all up, because we are now BBB accredited, you know that you get a higher standard of service, customer service and products. Although that has always been Rideau Florist’s promise, it now comes with a reliable certificate you can rely on.
Questions? Comments? Leave them below, write into info@rideauflorist.ca or call 613 288 9315.
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